Privacy Policy

D&L Garage Doors respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our garage door services in Vancouver, Washington.

Your Trust Matters: We only collect information necessary to provide excellent garage door services and communicate effectively about your service needs.

Contact Information: When you request service, we collect your name, phone number, email address, and service address to schedule appointments and provide garage door services.

Service Details: Information about your garage door system, service requirements, preferred appointment times, and any special instructions you provide.

Website Usage: Through analytics tools, we may collect information about how you interact with our website, including pages visited, time spent, and general location data.

Communication Records: We may keep records of phone calls, emails, and text messages for quality assurance and to better serve your needs.

Service Delivery: To schedule appointments, provide garage door services, communicate about your service needs, and follow up on completed work.

Customer Support: To respond to your questions, resolve service issues, and provide technical support for your garage door system.

Business Operations: To process payments, maintain service records, and comply with licensing and insurance requirements in Washington.

Service Improvement: To analyze service patterns, improve our operations, and better serve customers in the Vancouver area.

Analytics: We use Google Analytics to understand website usage and improve user experience. This may include information about pages visited, time spent, and general geographic location.

Call Tracking: CallRail technology helps us track phone calls from our website to measure marketing effectiveness and improve customer service.

Social Media Pixels: We may use Facebook/Meta pixels and other social media tracking tools to measure advertising effectiveness and show relevant content.

Your Control: You can disable cookies in your browser settings, though this may affect website functionality. Most tracking tools provide opt-out options.

We Do NOT Sell Information: We never sell, rent, or trade your personal information to third parties for marketing purposes.

Service Providers: We may share information with trusted service providers (payment processors, scheduling software, email services) who help us operate our business.

Legal Requirements: We may disclose information when required by law, to protect our rights, or in response to legal processes.

Security Measures: We use industry-standard security measures to protect your information, including encrypted data transmission and secure storage practices.

Access & Correction: You can request to see what personal information we have about you and ask us to correct any inaccuracies.

Communication Preferences: You can opt out of non-essential communications while still receiving important service-related messages.

Data Deletion: You can request that we delete your personal information, subject to legal requirements and business needs for completed services.

Portability: You can request a copy of your information in a portable format.

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you use.

Examples: Google Analytics, CallRail phone tracking, Facebook/Meta pixels, payment processors, and scheduling platforms may have their own privacy policies.